Refund policy
Return & Refund Policy
At J Rapha, we take great care in crafting and packaging our products to ensure the highest quality for our customers. Due to the nature of our items, all sales are final, and we do not accept returns or offer refunds, especially on opened products, for hygiene and safety reasons.
Exceptions & Replacements
We understand that certain situations may require special attention. We will offer a replacement or refund in the following cases:
- Damaged Items: If your order arrives broken or defective, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
- Incorrect Order: If you receive the wrong item, we will correct the mistake at no additional cost.
- Seller Error: If the item was incorrectly prepared due to our mistake, we will offer a replacement or refund.
How to Request a Refund or Replacement
To be eligible for a refund or replacement, please follow these steps:
- Email us at jrapharw@gmail.com within 48 hours of receiving your order.
- Provide your order number and clear photos of the issue.
- Our team will review your request and respond within 3 business days with the next steps.
If approved, a refund will be issued to your original payment method, or a replacement will be shipped promptly.
Legal Disclaimer
- All products are sold "as-is" without warranties, expressed or implied. We are not responsible for adverse reactions, sensitivities, or improper storage of products once received.
- By purchasing from J Rapha, you acknowledge and agree to this Return & Refund Policy.
- We reserve the right to deny refund or replacement requests if sufficient proof of damage or seller error is not provided within the stated timeframe.
If you have any concerns, feel free to reach out—we’re happy to assist!
We appreciate your understanding and support of our small business! If you have any concerns, feel free to reach out—we’re happy to help.
J Rapha
jrapharw@gmail.com